Privacy Policy for Call Relay

Last Updated: January 4, 2026

Welcome to Call Relay, owned and operated by Call Relay Inc. (collectively, "Call Relay"). Call Relay provides an online venue and services that connect users for one-on-one phone consultations (the "Services"), which Services are accessible at www.callrelay.app and any other websites through which Call Relay makes the Services available (collectively, the "Site") and as an application for mobile devices (the "Application").

This Privacy Policy describes how Call Relay collects, uses, and shares your personal information when you use our Site, Application, and Services. By accessing or using the Site, Application, or Services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you.

Information You Provide Directly:

• Account Information: When you register for a Call Relay Account, we collect personal information such as your name, email address, and password. You may also provide additional profile information.
• Service-Related Information: Information you provide when using our Services, such as details related to calls, scheduling, or any content you post, upload, publish, submit, or transmit through the Site, Application, or Services ("User Content").
• Payment Information: If you engage in transactions through our Services, you will provide billing information such as your name, billing address, and credit card details to us or our third-party payment processors.
• Communications: Records of your communications with Call Relay, including support inquiries.

Information Collected Automatically:

• Usage Data: We collect information about your interactions with our Site, Application, and Services, such as pages viewed, features used, and the time, frequency, and duration of your activities.
• Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Data: Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information, search terms, and other information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, maintain, and improve our Site, Application, and Services.
• Process transactions and send notices about your transactions.
• Provide information about our Services and relevant updates.
• Communicate with you, including sending service announcements, updates, and support messages.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Call Relay and others.
• Enforce our Terms of Service and other policies.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information in the following ways:

• With Other Users: When you schedule a call, certain information such as your name and phone number is shared with the other party involved in the call to facilitate the connection.
• Service Providers: We engage third-party companies to facilitate our Services, including Twilio for phone call connectivity and Stripe for payment processing. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If Call Relay is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as a business asset.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose your information to enforce our policies, respond to claims that any content violates the rights of others, or protect the rights, property, or safety of Call Relay, our users, or the public.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Phone Call Data

As a phone consultation service, we handle specific types of call-related data:

• Call Recordings: We do not record phone calls. Call audio is never stored by Call Relay.
• Call Metadata: We collect call metadata for billing and service delivery purposes, including call duration, timestamp, participant phone numbers, and call status (completed, missed, etc.). This data is stored securely and retained for a reasonable period for billing, operational, and legal compliance purposes.
• Phone Numbers: Phone numbers are stored in E.164 international format (e.g., +1-555-123-4567) to ensure proper routing and delivery. We do not store raw phone numbers in any other format.
• Transcripts and AI: We do not transcribe calls or use AI to analyze call content. No conversation content is processed by AI systems.
• Encryption: All call-related data is encrypted both in transit (using TLS/HTTPS) and at rest using industry-standard encryption protocols.
• Third-Party Service Providers: We use Twilio to connect phone calls and Stripe to process payments. These service providers have access to relevant data only as necessary to provide their services, and we contractually require them to protect your information in accordance with applicable privacy laws.

6. California Privacy Rights

If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, and share. This policy describes the categories of information we collect.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., for fraud prevention, completing transactions, or complying with legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising. However, if we were to do so in the future, you would have the right to opt-out.
• Right to Limit Use: You have the right to limit our use of your sensitive personal information (such as phone numbers, email addresses, and payment information) to necessary purposes only.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at support@callrelay.app. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information
We do not sell or share your personal information for cross-context behavioral advertising. For more information, see our Cookie Policy.

7. Your Choices and Rights

• Account Information: You may review, update, or delete your account information by logging into your account settings. Please note that some information may be retained in our records as required by law or for legitimate business purposes.
• Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that we may still send you non-promotional messages relating to your account or our ongoing business relations.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more details, see our Cookie Policy.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@callrelay.app.